Customer reviews can help a business grow, but they also have the potential to cause company-shaking rage. Clearly grasping the feelings and evaluations of customers is a way for businesses to promptly adjust, build and resolve when there are problems.
Built by Hyperlogy, the SMART Rating management solution enables businesses to gather feedback from all channels. Your customers will be happy as a result of the solution, which will improve your brand’s reputation and generate positive “word of mouth.”
Any third-party system can easily be integrated into the smart customer feedback system, giving businesses complete information about how users feel, what they say, and how they feel about each service experience.
Reviews and feedback from customers can all be found on mobile or desktop computers. Customers and the business team can avoid the risks of face-to-face contact during the pandemic thanks to online assessment and receipt.
The SMART Rating system will analyze customer feedback data, synthesize and generate reports to help businesses make decisions for strategies to improve customer experience.
To assist leaders in obtaining information in a timely manner, the system is able to automatically aggregate and centralize customer feedback across all platforms and branches.
Omnichannel customer feedback solution SMART Rating measures customers’ emotions and views about your services across all touchpoints throughout their purchase journey.
The system lets you get feedback from people at different levels of the company to make sure leadership knows everything about the situation: for an employee, branch, or service. Every reaction is connected to a client exchange and other important data, for example, administration subtleties, representative names, or stand by times, to recognize the reason for disappointment and how to determine it with that client.
The data report says that 77% of customers think brands are good if they actively invite and accept feedback from customers. In addition, if customer issues are resolved quickly, up to 67% of customers decide to stick with the brand for a long time. Using SMART Rating’s comprehensive customer evaluation management solution also has this advantage.
Especially, when combined with solutions in Hyperlogy’s Smart Digital Branch, Smart Rating integrates with Smart CXM Mobile, Smart Self Service, Smart Booking, Smart Queue,… to create an intelligent and centralized management system, improving customer experience before, during and after using your services.
Quick address for the issue
Turn negative feedback into positive
Increase customer loyalty
Improve business efficiency
Better customer experience
Increase brand reputation
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
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