Customers’ demand for self-service has grown significantly in recent years, particularly in light of the pandemic’s spread, which has forced businesses to shift their focus from traditional trading and business practices to applications. digital technology to reduce the number of in-person meetings as before.
Smart Self Service is a self-service customer solution that gives customers a new way to control the entire transaction. The deployment of Smart Self Service Kiosk devices at transaction points will encourage the digitization of transactions, assisting businesses and organizations in saving time and money while also ensuring social distance and enhancing customer transaction accuracy and security. From there, making sure customers have good experiences and saving businesses and organizations money and time.
Smart Self Service solution from Hyperlogy enables customers to take the initiative to open accounts, verify information, make payment transactions, and register to use numerous additional extended services.
Operating a Smart Self Service customer service system can now replace branches and transaction points for customers to experience, so there’s no need to waste time waiting in line at branch counters. services for banking without going to a teller.
All transactions are carried out in accordance with a methodical procedure that has already been set up on devices, so there is no need for human assistance.
Customers only need to follow the simple instructions, and the extremely quick information processing process will return results quickly, maximizing productivity and saving time and money.
Smart Self Service solution has integrated the entire operation process, allowing customers to perform self-service transactions on Smart ID kiosk devices in a smart and simple manner. Customers will find it simple, safe, and convenient.
Customer Self-Service Solution Smart self-service is the future trend because it helps to break down barriers like time, distance, and people working from different places. It also opens up a new era in providing customers with the tool to self-execute transactions at any time, anywhere, giving businesses unlimited opportunities to expand their customer market.
Due to its practical advantages for banks and other financial institutions, Hyperlogy’s Smart Self Service was honored to receive the Sao Khue Award 2021 for the best solution in the field of finance and banking.
Other than the customary techniques for managing clients, today, with the solid help and advancement of data innovation, organizations can undoubtedly get to and offer more types of assistance to clients via channels online (web, mobile, app…).
Smart Self Service is a new, automated or semi-automatic operating process that is integrated into smart kiosk devices to meet a variety of customer requirements.
Especially in the context of a society that demands relaxation, incorporating the Smart Self Service solution into the business process will provide a completely new approach to customers and guarantee their safety. distance between people during epidemic outbreaks.
Customers use Smart ID or Smart ID Lite smart kiosks with an integrated Smart Self Service solution. They don’t have to wait or come into direct contact with tellers, which keeps them safe. for clients.
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
The special feature of BAOVIET Bank’s Smart RM system is its upgraded version that integrates a Loan Origination System (LOS), which helps reduce the bank’s costs by 15-30%, saves up to 30% of time, and improves efficiency by up to 40%.
Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
In 2018, Military Bank had 2.6 million active accounts, 1 million more than the previous year. Revenue from MB’s branches increased 40% as digitization helps to make business decisions quickly. In 2018, MB’s processing speed and credit offering to individual customers decreased by 40%, decreased by 24% for SMEs compared to 2017.
By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
