Digital technology has made SMART Queue/Virtual Queue a significant advancement in intelligent queue management systems. Applications for smartphones and computers allow customers to schedule queues. The user will then be able to enter the queue without having to go to the location thanks to the Virtual Queue.
The system was built and deployed by Hyperlogy with the goal of not only addressing congestion but also enabling efficient queuing management and a richer, more efficient customer experience.
In a new era where customer experience is the main differentiator of the brand, SMART Queue/Virtual Queue was developed to assist competitive businesses in implementing an effective queue management system at best, customer experience can be leveraged as a new marketing strategy to increase profits.
Clients who register freely through Versatile, are educated regarding significant data, for example, status of waiting, number of people waiting in front, and estimated time all play a role in reducing traffic when customers arrive.
With a primary focus on improving the customer experience, ensuring increased customer satisfaction, and maintaining customer loyalty to the brand and the business, Hyperlogy assists businesses in implementing the appropriate queueing system.
SMART Queue/Virtual Queue system is designed for service improvement based on user analytics. More than just a queue management system to streamline customer flow & reduce wait times, this solution also measures service performance and generates comprehensive KPI reports:
- KPI reports help management measure service performance
- Optimizing staff utilization
- Make more efficient and effective decisions and planning
Customers are increasingly accustomed to being provided with multiple channels (including online & offline) for them to choose the service that suits their demands.
SMART Queue has applied and integrated smart and high-tech platforms, combined with Smart Booking, Smart Form, Smart eKYC... to optimize the experience, providing a seamless service journey for guests products of all generations and ages.
The ideal queue management solution is SMART Queue/Virtual Queue, which is ideal for both large businesses seeking a breakthrough and small businesses seeking to strengthen their position in the market.
Cost savings
SMART Queue helps businesses create highly efficient “virtual” queues without requiring any hardware, minimizing costs.
Convenience With
Client
When coming to the workplace, customers only need to confirm on mobile, then the system will automatically show tickets on the app without having to wait at the counter or Kiosk.
Organize any calendar from afar
The arrangement framework permits clients to timetable and line online while settling down anyplace without holding up face to face.
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
The special feature of BAOVIET Bank’s Smart RM system is its upgraded version that integrates a Loan Origination System (LOS), which helps reduce the bank’s costs by 15-30%, saves up to 30% of time, and improves efficiency by up to 40%.
Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
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By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
