Face recognition was used in the project “Standardize the online public service user database information” in the province of Thua Thien Hue.

By the end of 2020, local administrators must integrate at least 30% of online public services, according to the government’s roadmap. However, Thua Thien Hue has become the nation’s leading province in using online public services since the end of September 2020, when it has integrated nearly 55% at level 4.

The leaders of Thua Thien Hue worked hard and were determined to implement the information technology application and use it as a foundation for building e-government, gradually shifting the focus from “management government” to “serving and creating government.”

In order to carry out the project “STANDARDIZE THE ONLINE PUBLIC SERVICE USER DATABASE INFORMATION,” the Thua Thien Hue Department of Information and Communication signed a cooperation agreement with Hyperlogy. Hyperlogy completed the project quickly and efficiently thanks to its expertise in implementing similar technology solutions for financial institutions, banks, and large enterprises.

What are integrated into the online public service portal in Thua Thien Hue?

• Collection of biometric information (face, finger print-biometric) and extracting information of Citizen Identification with OCR technology.

• Helping people quickly register citizenship codes at the Public Administration Center and on the internet.

• Information extraction from ID card and automatically fills in E-form with the personal information at the system of Provincial Public Service Portal.

• Comparing biometrics information with real photos of citizens.

• Electronic Citizen Identification (eKYC).

Standardization of online public service user database information is an important step in digital transformation, moving towards building self-service kiosk solutions with eKYC technology, enable citizens to register and receive results of public service.

The benefits from the Hyperlogy’s solution

1- For the State administrative agencies in Thua Thien Hue:

– Database standardization

– Shorten the processing time

– Keep records, avoid loss

– Reduce the workload such as printing, notarization …

– Expanding data integration capabilities, especially in the coming time when electronic chips – based ID will be widely applied – a step in building e-citizens.

2- For citizens:

– Improving credibility: Citizens can completely log in to the online public service portal using their faces or fingerprints on both the website and mobile applications with an Internet connection, which are extremely convenient and simple to use.

– Providing citizens with assistance in monitoring and supervising the progress of their transactions, thereby increasing document processing transparency and efficiency.

Through the use of an electronic document mechanism rather than a traditional paper file, the Online Public Service Portal’s services help citizens and businesses expedite tasks in a matter of steps on computers or smartphones with an Internet connection. This service improves record keeping, prevents loss, aids citizens and businesses in the following transactions, and offloads some tasks like printing and notarization.

In addition, citizens and businesses can use the Public Service Portal to track and monitor the progress of their transactions. This helps state units work more effectively and makes process records and procedures more transparent.

An important way to cut down on administrative paperwork is to share, authenticate, and integrate an information system of businesses and individual business households into the Business e-card in the form of electronic documents with the Public Service Portal.

Public Service Portal Website of Thua Thien Hue Province: https://dichvucong.thuathienhue.gov.vn/