Businesses can use Smart CX/Workflows’ 4.0 digitalization platform to enhance their customer experience. The upgrade and deployment of self-service applications is made simpler and more adaptable than ever before with this solution.
As part of SMART Self Services, enterprise self-service software that makes it simple and quick to create self-service solutions, the SMART CX/Workflows solution was developed.
Instead of having to accept the available configuration, businesses can flexibly change the configuration and order for service content. Customers using kiosks can also have a better experience with content input methods tailored to their demands
Information fields on Smart Form or Kiosk devices when applying SMART CX/Workflows solution all support to expand, enhance, add or remove information fields according to the needs and service characteristics of each business industry, contributing to the most complete and necessary data system.
The SMART CX/Workflows solution also allows businesses to expand to many products and business types. Leaders don’t just want to use a serving kiosk or smart vending machine for a certain product but need a variety of services to increase profits and revenue. And this solution from Hyperlogy will help businesses make this happen!
Kiosk screen is also a good area for businesses to take advantage of for their advertising, marketing and customer care strategies. Promotional content or themes on holidays will also be changed according to the needs of service providers.
Everyone agrees that satisfied customers are more loyal and profitable but few know what really drives satisfaction and how it affects a company’s bottom line. A solution that enables customization and intelligent experience interfaces that enable businesses to proactively set up multiple screens, companies can focus on providing predictive and proactive service.
Interface
The interface will be more friendly and suitable to the demands of each unit and business
Individual
Provide solutions that will help each kiosk, service, and business face stand out.
Automatic
Manage Kiosk remotely and automatically track device failures
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
The special feature of BAOVIET Bank’s Smart RM system is its upgraded version that integrates a Loan Origination System (LOS), which helps reduce the bank’s costs by 15-30%, saves up to 30% of time, and improves efficiency by up to 40%.
Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
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By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
