Smart RM is the best way to speed up banking service procedures and increase efficiency because it was made specifically for the financial-banking market. Discover Smart RM in the following article.
WHAT IS RM?
A bank’s Customer Relationship Manager is referred to as RM (Relationship Manager). The role that RM in a bank plays in assisting customers in developing a sympathetic attitude and becoming profoundly impressed with the services provided by the bank increases their capacity to choose and commit in the future. Each RM will be responsible for a variety of tasks based on the clients they serve.
SMART RM: WHAT IS IT?
Banks are prioritizing the use of RM-enabled software in work management in the current era of rapidly expanding digital technology in order to guarantee that all transactions and customer requests for financial assistance are fulfilled. They have been prioritized and will be resolved as soon as possible.
As a result, the Hyperlogy team created Smart RM, a software solution that supports transactions and business development and provides customers, tellers, and the banking system with the best possible benefits.
>> Read more: SMART DIGITAL BANK – TECHNOLOGY SOLUTION FOR THE DIGITALIZATION OF BANKS – INCREASING BREAKTHROUGH OPPORTUNITIES
SMART RM – A CONVENIENT AND FLEXIBLE OPTION FOR CUSTOMERS
When Smart RM is used, customers do not need to go to the counter to make a purchase. Instead, their transactions will be completed quickly and flexibly on the spot, enhancing the customer experience.
SMART RM – A SPECIAL TOOL TO SUPPORT THE BANK’S TRANSACTIONS
When there is no Smart RM in the bank’s transaction office, the teller must bring the customer’s documents back and complete the processing and transaction on their own.
In contrast, with Smart RM, tellers do not need to carry customer documents because all of the information is scanned directly into the software. Additionally, the automated information input tool aids in accelerating the processing speed.
A SCIENTIFIC AND EFFECTIVE BANKING MANAGEMENT SOLUTION
For the banking system, Smart RM software aids in the effective resolution of banking issues in situations in which it is challenging to manage the performance of customer relations staff members due to their constant interaction with customers. Also, fixed-threaded processes are hard to change quickly, so administration and reporting are scattered.
As a result, the Smart RM solution enhances the operational performance of customer relations staff by assisting the manager in effectively managing specific counter-staff work. In addition, the software that supports centralized and multi-dimensional management reporting allows for simple customization of the automated Workflow procedure.
The Smart RM solution, which is integrated into the Smart Digital Bank ecosystem created by Hyperlogy company, has been widely implemented throughout the banking system for banks like Vietnam Military Bank, An Binh Commercial Joint Stock Bank (ABBank), and Bao Viet Commercial Joint Stock Bank (Bao Viet Bank). This is due to the fact that the Smart RM solution plays an important role in the banking system. In the current era of rapid technological advancement, the application of the solution across bank branches partially demonstrates the prestige as well as the outstanding benefits that Smart RM provides to banks.