Businesses that know how to take advantage of smartphone technology to better serve customers than ever before stand to benefit greatly from the mobile revolution.
Smart CXM Mobile (Smart Customer Experience Management Mobile) – Mobile customer experience management is a solution to help unify multi-channel touchpoints with customers thanks to built-in mobile features, bringing sophistication to customers concise and seamless in the customer experience journey.
Smart CXM Mobile allows customers to book and receive e-tickets directly from the mobile app, providing a safer and more convenient customer experience journey.
- Virtual queuing to minimize human interaction;
- Provide online tickets to reduce paperwork, save printing costs;
- Streamline the process and increase the smoothness of the customer journey;
- Keep customers up to date with your latest products and services through targeted advertising.
Customers can soon plan and book appointments at the counter, receive e-tickets, and join the intelligently threaded Smart Queue, keeping a safe distance for both customers and tellers. All of this is done with just a few simple steps right on your mobile phone.
Customers don’t have to wait in line for their turn at the counter when they pre-book on their mobile devices, saving time by optimizing the customer service process row.
Mobile and the internet are increasingly popular. Just by operating on the phone, customers can use the services at any time, anywhere thanks to Smart CXM Mobile.
Customers’ mobile experiences are becoming increasingly important as a result of the increasing use of mobile devices in transactions. With a cordial and simple to-utilize portable connection point, it is one of the significant channels to offer types of assistance to clients. By utilizing more services and attracting more potential customers, the Smart CXM Mobile solution not only helps to reduce expenses but also contributes to an increase in revenue.
Interact with customers in real time and get customer feedback and reviews about your service experience. This useful feature of Smart CXM Mobile is combined with Smart Rating to help businesses collect customer opinions, and better control service quality by receiving feedback during customer interactions with business.
Smart CXM Mobile allows businesses to target and further promote their other extension services with smart object-oriented advertising technology.
Customers receive product experience suggestions that suit their demands not only to increase customer satisfaction but also to increase revenue, helping businesses achieve greater profits through savings customer access costs.
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
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We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
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By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
