Digital businesses in all industries, including services and paperless transactions, will continue to grow strongly, including in Vietnam. The customer experience will also be a trend that must be prioritized at the same time. “Paperless businesses” are on the rise.
Hyperlogy was at the forefront of the electronic forms and smart online forms trend when it developed and sold SMART Form under the influence of industrial revolution 4.0.
Automation and process improvement allow for a time savings of over 80% in on-site transactions.
- Registration forms are optional for customers: The registration form is printed out by the system for customers to sign, and all information will be entered directly into SMART FORM by transaction staff.
- By only entering data once on SMART FORM, businesses can save money by not having to fill out a lot of forms on a lot of applications. Instead, the system will automatically push information to related components through the ESB, like the core system. enormous efficient device.
Since registration for the Service can also be done online, your company will:
- Improve labor productivity and reduce staff costs by lowering printing and paper costs.
- Create a customer interaction channel that is easy to use.
Customer and service data were previously scattered across numerous systems. Businesses must therefore track data across multiple systems in order to have comprehensive customer and service information. When businesses frequently struggle with a series of records, Excel spreadsheets, etc., data aggregation is a challenging problem.
SMART Form facilitates the accurate and centralized entry of customer and service data. As a result, services and customer data are efficiently managed, utilized, and updated. Businesses are able to quickly check, summarize, and resolve issues when consolidated reports of customers and services are gathered. The Bank’s digital transformation is supported by the SMART FORM system, which aids in the centralized consolidation of transactions.
With SMART Form system, departments in sales, consulting, and customer service can work directly with customers while also conducting business and reporting meetings via phone, computer, or tablet with Internet access. Employee productivity is boosted as a result of improved workflow and work progress.
Customers will be able to quickly register for aggregated service groups based on business needs thanks to SMART Form. This will make it easier for customers to make decisions, increase the percentage of revenue from services, and increase opportunities for business expansion.
Securely connecting to core systems, SMART Form is an intermediary system that assists in centralized data management (internal service data in addition to data from external service providers, customer data, etc.). a quick and easy option. High security and the capacity to coordinate and extend with outsider programming are the qualities of Brilliant Structure.
As part of Hyperlogy’s Smart Digital Bank ecosystem, Smart Form is integrated with Smart eKYC, Smart Self Service, Smart Booking, and Smart Queue. As a result, opening a bank account now takes less than three minutes, and the system can respond to tens of thousands—or even millions—of transactions per day. Consequently, the Bank and businesses benefit from a more impressive customer experience, new customers are attracted, time and money are saved, and revenue and profit are increased.
Applying the adaptable SMART Form to businesses across numerous online platforms: from the web, mobile device, tablet, etc., is one way to help businesses speed up their work processes in the future and reduce the amount of time it takes to reach customers, thereby increasing their level of customer satisfaction.
SMART Form has a very large openness. Many banks have gained hundreds of thousands of new customers as a result of the implementation of the smart form system SMART Form, which has reduced downtime by one-third and increased productivity by at least thirty percent. each year, making a significant contribution to the Bank’s profit.
Easy To Use
The software can work on a variety of platforms, schedule appointments, and work quickly with just a phone that is connected to the Internet.
Save Time
Customers will only need to sit at home to register their information, and all data will be sent directly to the system and verified over the phone rather than traveling to the location.
Digital Future
With SMART Form, the traditional service procedure can now be digitized, expedited, convenient, and simple to implement.
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
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Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
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