An Innovative Branch Teller eForm Application For Banks
KEY FEATURES
NONFINANCIAL
Customer profile 360
- Centralized customer profile
- Customer information history
- Show all services in one query
CIF
- Open/Update CIF information
- Register/Update relationship information (guardian, legal representative, ..)
Account
- Open/Update/Close accounts (current account, saving account, beautiful digital accounts, …)
- Register/Update general account information
- Register/Update account authorization information
eBanking
- Register/Update/Cancel SMS Banking
- Register/Update/Cancel Online Banking
- Register/Update/Cancel Mobile Banking
Card
- Issuing and updating domestic debit cards (Main card, Supplementary card)
- Issuing and updating international credit cards (Main card, Supplementary card)
- Card support (re-issuance of cards, change of limit, cancellation of cards, …)
Service combo
- Register/Update service combo
- Cancel the service combo
- Service combo fee
FINANCE
Deposits
- Open a passbook
- Finalize/withdraw part of the passbook
- Interest payment/transfer of ownership/mortgage loan/… passbook
Deposit/Withdrawal
- Deposit money into the Bank’s internal account (local currency, foreign currency)
- Account withdrawal (local currency, foreign currency)
Transfer money
- Cash transfer outside the bank
- Transfer within/outside the system
- NAPAS transfer 24/7
Service fee collection
- Fee collection in cash, bank transfer
- Western Union Service Fee Collection
- Insurance service fee collection
Cheque Service
- Cheque warehouse management
- Supply of cheque, crossed cheque
- Cheque payment guarantee
Other services
- Autopay service
- Insurance services
- Currency exchange
OTHER FUNCTION
ePrintouts
- Billet paper (deposit/withdrawal, cheque, passbook, …)
- Services registration/update/cancellation
- Statement (debit note, credit note, …)
- Printouts others
Report
- Service and transaction registration report
- SLA report
- Other reports
System management
- User administration and system authorization
- System directory management
- System configuration
- Monitoring system
Other function
- Manage attachments (eg: ID documents, contract scans, …)
- Manage signatures
- Centralized profile management (records in progress, pending, approved)
More convenient to improve customer satisfaction
Due to the widespread coverage of 3G, 4G, and 5G networks and the low cost of telecommunication services in relation to income, the Internet and mobile devices have emerged as significant trading channels worldwide. The transformation of digital banking is also a trend. By submitting an application to the bank via SMART FORM, the procedures for opening payment accounts, cards, SMS Banking, and Internet Banking can be completed online, over the phone, or at any time. Additionally, customer satisfaction rises as a result of the speed with which SMART FORM expedites counter transactions.
Some transaction channels of Smart Form
Saving costs and resources
By improving and automating the process, SMART FORM assists banks in reducing the amount of time spent performing counter transactions by up to 80%.
- Smart Form was developed to eliminate customers from paper form filling. Forms are printed for customers to sign and can be entered directly into the SMART FORM system by teller.
- Tellers do not have to fill out multiple forms. Once the data is entered on the SMART FORM, it is automatically transferred to the appropriate systems, including the core system, the card system, Internet banking, and SMS banking,… via ESB. Additionally, this cuts down time & money.
Customers can also reserve a time slot at the branch by using Smart Booking, so your bank will:
- Enhance customer service.
- Reduce costs of paper and printing.
- Improve employees’ productivity and reduce labor costs.
Centralized database
The accurate and centralized entry of customer and service data is made easier with SMART FORM. Customer and service data are effectively managed, utilized, and updated as a result of this. The bank has access to sufficient information to make timely decisions thanks to the rapid compilation of customer and service reports.
Improving productivity
Relationship managers use a tablet to conduct online transactions simultaneously when they arrive at the customer’s location. The sales process can be completed quickly and easily using this method.
Enhancing the abilities of integration & expansion
Banks constantly need to develop new applications (such as integration with e-wallets, insurance services, and social networking) to compete in today’s technology-driven world. In addition to ensuring the safety and security of the entire system, this practical requirement requires the bank to rapidly modify its internal technology services. In this instance, SMART FORM is an intermediary system that makes it possible to connect new services (both for internal banking and external service providers) safely, easily, and quickly to the core systems.
Download SMART FORM brochure: HERE
Contact us to learn more about Smart Form
-
The ABBank CIO talked about Smart Form
November 22, 2020
The special feature of BAOVIET Bank’s Smart RM system is its upgraded version that integrates a Loan Origination System (LOS), which helps reduce the bank’s costs by 15-30%, saves up to 30% of time, and improves efficiency by up to 40%.
Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
In 2018, Military Bank had 2.6 million active accounts, 1 million more than the previous year. Revenue from MB’s branches increased 40% as digitization helps to make business decisions quickly. In 2018, MB’s processing speed and credit offering to individual customers decreased by 40%, decreased by 24% for SMEs compared to 2017.
By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
