Smart Booking - An Innovative Booking Service
The solution for online transaction registration, Smart Booking, enables customers to quickly and conveniently register transactions (deposit, withdraw money, transfer money inside/outside the system…), enter information, select a location for a transaction, and make an appointment before going to the bank via the Internet or mobile application.
The solution also enables banks to separate pre-booked customers from unscheduled customers so that the work can be completed quickly and conveniently according to the scheduled appointment, thereby increasing customer satisfaction for services in banking
Smart Booking is part of the Smart Digital Bank ecosystem developed by Hyperlogy. Therefore, the solution can completely connect with other solutions such as Smart eKYC, Smart Form… to optimize the operation process at the bank.
Customers who have registered at the transaction point can be identified through Smart Booking’s integration with Smart Form and Smart eKYC. Additionally, scan the Smart eKYC QR code to line up according to the designated flow when going to the bank.
In order to improve the bank’s operational and operational efficiency, Smart Booking provides a number of outstanding advantages, including:
- Smart appointment scheduling: Helps the bank rapidly plan clients on the framework: Choose the time, staff, and kind of service your guests want to receive to avoid overlapping and late appointments.
- Automated information: The application will send the booking code to the customer and the bank automatically after the appointment is booked, following the correct procedure.
- Process improvement: The arrangement assists saves money with extending their arrangement booking procedure to fit business needs, diminishing manual administration time
- Improve productivity: Automated scheduling applications replace human processes to help staff optimize working time and improve work efficiency
Customers only need a phone that is connected to the Internet to schedule transactions, and the software is developed for multiple platforms.
The system will notify the customer via email and SMS about the booked schedule, including the online booking code and customer information after the customer has booked a transaction schedule at the bank. This will assist customers in tracking the schedule and getting to the location of the transaction, enabling them to save time waiting at the counter.
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
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