The vital role of Smart RM in the banking system
Smart RM is the best way to speed up and make banking services more efficient because it is a technological product made just for the banking and financial market. Discover Smart RM in the following article.
The Smart RM system encompasses over 150 functions to meet the daily needs of the RM team, RM managers, management levels within business units, valuation departments, approval departments, credit support departments, and more. Efficient task management and allocation, coupled with the ability to calculate service-level agreements (SLAs), contribute to improved operational efficiency and optimized workforce productivity.
Smart RM integrates with Smart eKYC, employing advanced technologies such as Artificial Intelligence (AI), Biometric Recognition System, Optical Character Recognition (OCR), and more. It extracts information from documents and files, conducts online customer identity verification, facilitates direct account opening, and enables swift and accurate financial transactions while ensuring system safety and security. Additionally, with integration with Smart Form, drafting proposals, contracts, and forms becomes fast and accurate.
Therefore, Smart RM, developed by the Hyperlogy team, is a software solution that supports transactions and business development, delivering optimal and superior benefits to customers, transaction agents, and the banking system.
When Smart RM is used, customers no longer need to go to the counter to make a purchase. Instead, their transactions will be processed quickly and flexibly on the spot, improving the customer experience.
Smart RM improves customer relations staff performance by assisting in the efficient management of specific counter-staff tasks.
In addition, the software’s automatic Workflow can be easily customized to support centralized and multidimensional management reporting.
The Smart RM is a part of the Smart Digital Bank ecosystem developed by Hyperlogy Corporation and has been widely applied throughout the system for banks such as Bank Military (MB Bank), An Binh Commercial Joint Stock Bank (ABBank) and Bao Viet Commercial Joint Stock Bank (Bao Viet Bank).
The application of the solution across branches of banks also partly proves the prestige as well as the outstanding benefits that Smart RM brings to banks in the current era of explosive technology development. .
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Hyperlogy deployed SMART eKYC solution for Phu Hung Securities
February 23, 2021
The special feature of BAOVIET Bank’s Smart RM system is its upgraded version that integrates a Loan Origination System (LOS), which helps reduce the bank’s costs by 15-30%, saves up to 30% of time, and improves efficiency by up to 40%.
Smart Form contributes to lowering the average transaction time to 5-7 minutes per transaction, assists ABBank attract more than 368,000 new customers, cutting down operating expenses by 300 billion VND annually, and increasing the revenue by more than 10 billion VND in service fees.
We use Smart Form of Hyperlogy as an unified platform for all online systems as well as teller’s ones at all branches. Then all customer data is centralized into a single database. This unified data system helps us to access and understand every aspect of our customers, bringing high efficiency.
In 2018, Military Bank had 2.6 million active accounts, 1 million more than the previous year. Revenue from MB’s branches increased 40% as digitization helps to make business decisions quickly. In 2018, MB’s processing speed and credit offering to individual customers decreased by 40%, decreased by 24% for SMEs compared to 2017.
By adopting iHCM cloud in our organization, we reduce data processing time up to 80% and improve productivity by 30% in three consecutive quarters. iHCM is an effective performance management software for IEIT.
